Cleaning

Am I required to leave a tip? If so, how much?

null No. Tipping is completely up to the client. It’s appreciated but it will not affect the quality or outcome of the service if you do not leave a tip. If you wish to leave a tip, you can leave cash in an envelope marked for our crew or you can arrange the tip to be charged to your credit card.

Can I supply my own products?

Yes, we’ll be happy to use a client-supplied product as long as you clear it with our office first. We just need to be sure the product complies with our safety requirements. Most commercially sold products that publish a Material Safety Data Sheet meets these requirements. Many of these have a grocery store counter part found in most homes.

What do I have to supply?

Nothing. We bring all our own equipment and supplies. We use the safest environmentally friendly products. We bring our own equipment as well such as vacuums, mops, brooms, cleaning and dusting cloths.

Can I customize my cleaning?

Absolutely! The more you tell us the better we can help you. We’ll track your special needs and instructions. Our crews will always have your instructions at their fingertips while in the home.

What about my pet?

As long as your pet is not aggressive we do not require your pet be confined to a room or crate. Our staff are comfortable working around friendly animals. Is there anything you don’t do?

Is there anything you don’t do?

Yes. For insurance reasons, we will not move appliances, furniture, or use ladders. We will move small furniture to clean around such as dining room chairs. To reach high areas, we do carry a step stool and we utilize extension wands when appropriate.

What if something is damaged?

We carry liability insurance to protect you against damage caused by our negligence. If you feel something was damaged in your home, you should report it to us as soon as possible.

How do you protect me from theft?

Each staff member is security bonded to protect you from theft. In addition, all employees must undergo a criminal background check as part of our pre-employment screening. If you feel something is missing from your home, you should report it to us as soon as possible.

How can I get the most out of my cleaning?

There are a few things you could do to maximize your value from the service and help us to do a better job. If you straighten up prior to our visit, the technician will have easier access to clean. Additionally, less time would be spent working around clutter and we can focus on cleaning more areas of your home. If you are routine, try to maintain a consistent schedule. It’s easier to maintain a home cleaned on a routine basis rather than sporadically. It also helps us to keep the same crew servicing your home. They are familiar with your home and will likely do a better job. Try not to skip or reschedule visits off your set day.