About Us
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Life Happens
(The Cleaning is Covered)
Our History
From a small 300 square foot Central West End office, we've grown to be a premier service home cleaning service in the St Louis area. In 2019, we opened our new 7,000 square foot offices and training facility, servicing all of St Louis city and St Louis county. This year we've added Eureka, Grover, and Wildwood into our existing service area.
In 1991, Shane Jones and Jeffrey Marquie, founded Cleaning Concepts, recognizing a strong need in the St Louis community for a local maid service. Just like today, no one had time to clean their homes, but there were few options available.
You could continue losing precious time scrubbing your own bathrooms, hire a stranger out of the classified ads in the newspaper or choose from a few national chains that operated as franchises with very little oversight.
We pioneered the team-cleaning concept applying measurable quality standards, selective hiring techniques and continuous intensive training. In fact, Cleaning Concepts revolutionized the industry by being the first to offer health, dental and life insurance to our technicians in 1991. And we still offer those benefits today in 2019.
100% Satisfaction
Lots of companies say they're commmited to meeting the needs of clients, but we place client satisfaction above everything--and we back it with out 100% satisfaction guarantee! Literally, we won't be happy until you are satisfied.
Our tagline isn't empty words. It's our dedication and promise to you. So when we say Your Satisfaction..Everytime.. Guaranteed, those are the standards we hold up to. Those are the standards that we demonstrate every day. Standards we know you expect of the pople you allow into your home.
Cleaning Concept's concept of cleaning is simple
Hiring highly trained, uber-perfectionists using environmentally friendly products to give every house the white-glove treatment it deserves.
Our Cleaning Methods
Our cleaning methods are built around a "top-to-bottom, left-to-right" approach. We start from the top and work our way down to the bottom in every room, always from left to right when we enter. Utilizing a systematic approach with how we start cleaning each room reduces errors and ensures we do it right the first time.
We also use the latest time management techniques that eliminate backtracking. One example (of many) is our customized aprons that maximize efficiency by allowing our cleaning technicians to have the tools and proper chemicals immediately at hand so they don't have to run back and forth across the room to retrieve additional supplies.
When our methods are combined with commercial quality equipment and supplies, we can say with confidence that we will clean your home faster and better than anyone else. And every attempt is made to use environmentally friendly and effective chemicals for the safety of your family and pets.
Our Promise To You
- Every contact with you as an opportunity to build trust and impress you with our 5 star customer service
- We treat our full time employees like family, providing health insurance, a fleet of company vehicles, and a living wage.
- We want to WOW you each time, that's why we never use independent or sub contractors.
- 100% Guarantee, if you are not happy, we will do whatever it takes to make it right.
- We will communicate honestly and frequently. There are no hidden fees, no contracts to sign.
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