Investing in professional house cleaning in University City, MO can be a true game-changer for maintaining a clean and comfortable home without sacrificing too much energy or losing valuable leisure time. However, finding and hiring reliable cleaning professionals is much more than a quick internet search or a glance at online reviews.
Before choosing a provider, it’s crucial that you ask a couple of pertinent questions that will help you get a clear picture of what the company stands for, its reputation, and whether it meets your expectations in terms of professionalism, safety, and service quality. Today’s post arms you with 8 key questions you want answered to make sure that you’ve found the right pair of hands for the job.
What questions to ask a cleaning company?
When you’re trying to find a maid service that deserves your full trust, it’s important to do a little due diligence. Besides ensuring the peace of mind that comes with a trustworthy team of pros, you want to find a company that meets several important criteria, including experience, professionalism, consistency, and flexibility. Here’s what you should ask your prospective cleaning service:
1. How much experience do you have in house cleaning
If a company has been around for years, it speaks to its ability to satisfy people’s needs, honor its employees, do things by the book, and keep delivering top-notch value for money, year after year. Experience means that there is little they haven’t seen before and increases the chances they’ll be ready and prepared to adequately deal with any mess they find in your home.
2. Are you a referral agency
This is a straightforward question that tells you a lot about the company you’re looking to hire. While there is nothing wrong with referral agencies in principle, in practice it means a lower level of scrutiny and involvement in day-to-day performance and operations. Companies that hire their own personnel are much better at maintaining high-quality cleanliness standards and consistency.
3. Do you vet & interview all new hires
Trust is the most important thing you want to get right when allowing someone into your home. While subpar service may cause inconvenience, letting a person without a clear background into your home can cause numerous problems. Always go for a company that has a stringent vetting process and face-to-face interviews in place to weed out problematic applicants from honest and trustworthy individuals.
4. Are your cleaners certified & trained
Once you’ve made sure that the people they employ have undergone background checks, you should ask them about their qualifications and onboarding. You want to hire certified cleaners who have valuable relevant experience and occasional training that gets them up to speed with new cleaning procedures and products that are constantly revolutionizing the cleaning industry.
5. Are your cleaners insured & bonded
This is especially important because it protects you in case of accidental damage or unfortunate injury on your property. Insurance coverage means that if a cleaner damages something in your home or suffers an injury, you won’t be the one liable to cover the costs. Likewise, bonded cleaners provide an added layer of protection against theft.
6. Do you offer a satisfaction guarantee
The best cleaning services have a reputation to uphold and will always back their professionals with a satisfaction guarantee. It’s important to know how your chosen cleaners act when confronted with customer dissatisfaction and complaints. Make sure that the company displays a firm commitment to quality and is ready to make amends in case of substandard performance.
7. Are you open to special requests
Flexibility is one of the most important features of premium house cleaning services. If a company is open to engaging with customers and implementing their requests, it displays professionalism, adaptability, and an all-encompassing cleaning know-how. Flexibility is an important hallmark of a company that’s ready and willing to go the extra mile to forge lasting relationships with its customers.
8. Are you open to sharing your references & reviews
While no business can satisfy every customer, no matter how good they are or how hard they try, the best cleaning companies will have high ratings to show for their efforts. This is especially true if a provider has more than a hundred positive reviews. If a cleaning company has outstanding ratings and heartfelt reviews that back their service, they must be doing something right.
Who specializes in dependable house cleaning in University City, MO & the vicinity?
Whether you’re located along Delmar Boulevard or on the northern side of town, Cleaning Concepts is the leading cleaning company near you. With more than 3 decades of experience, a carefully assembled team of trusted pros, and housekeeping solutions that aim at your absolute ease and satisfaction, we have all it takes to keep your home spotless throughout the year.
If you want to learn what awaits those who neglect house cleaning, how regular maid services improve indoor air, or which areas and surfaces collect the most dirt, give us a call and we’ll be here to answer any questions you may have. We have a reputation for efficiency, consistency, and dependability so reach out to us today!
